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FAQ
A. Account
1. Forgot password
Click Forgot on the Thermaltake DPS smart power management website. Enter the email address you gave when you registered your account. You will then get an email containing instructions on resetting your password. Click the link in the email to reset your password.
2. How do I change my account information?
After logging into SPM website successfully, click Account → Settings → Profile . You may change your personal account information including name, email address, birthday and temperature settings (default at Celsius) and unit electricity price.
3. How do I change my password?
Click Account → Settings → Password in the Thermaltake DPS smart power management website after logging into successfully. You may change your password by entering the old one first and then entering a new one.
B. Enabling services
1. How do I enable the Thermaltake SPM service
After you have bought a Thermaltake DPS G series PSU, go to http://dps.thermaltake.com/, click the option DPS G PC APP 2.0 under theProduct tab.
Install the software as instructed and register your account by following steps given below.
2. How do I get my PSU serial number?
You may find the PSU serial number printed under the bar code on package of and in your product.
3. How do I enter the PSU serial number into the SPM Client software?
During the installation of SPM Client software you may be prompted by the system for serial number input with a dialog box as shown below:
Click Input SN, enter the last 11 characters of the serial number included with your product, then click Submit.
Validate the serial number again before clicking Submit
After the number has been successfully validated, you will be sent back to the registration page as shown below.
4. Term of usage and privacy policy
Term of usage:http://dps.thermaltake.com/en/eula
Privacy policy:http://dps.thermaltake.com/en/privacy
C. Operating systems supported
1. What operating systems are supported by the SPM PC Client software?
Windows system: Windows XP SP3+, Windows 7, and Windows 8
Please install the following systems before installing the SPM Client software on your PC:
Adobe Flash Player: https://get.adobe.com/flashplayer/?fpchrome
(Note: The Flash Player comes with your browser may differ from what is required by the SPM Client software.)
Java:https://java.com/download/
Microsoft .NET V4.5 or later release:
https://www.microsoft.com/download/details.aspx?id=30653
2. Mobile browser supported by the SPM
Android:http://www.thermaltake.com/db/support/software/DPS.apk
iOS:https://itunes.apple.com/us/app/tt-dps-g/id1028230950?mt=8
3. Browsers supported by the SPM Web
Internet Explorer 9+、Chrome、FireFox、Safari
D. Product operation
1. How to start up your Thermaltake SPM service
Windows system: Click the DPSapp configuration shortcut on your desktop to start using the software after successful installation.
Website: Please log into the Thermaltake DPS smart power management website at http://dps.thermaltake.com/ to start using the service. (http://dps.thermaltake.com/)
2. How do I exit the Thermaltake SPM PC Client?
Click Settings → Logout in your PC Client software to exit the service.
3. How do I add/remove my friends?
Click Account → Settings → Friends in the Thermaltake DPS smart power management website after logging into successfully. Search your friends with their IDs before clicking the + friend or Remove from your friends .
4. How do I export the PSU data?
Click Account → Settings → Export in the Thermaltake DPS smart power management website after logging into successfully. Select desired PSU data before clicking the Export.
5. How do I set up the unit electricity price?
Click Account → Settings → Profile in the Thermaltake DPS smart power management website after logging into successfully. You may set up unit electricity price in the Electricity cost option which varies among policies and districts.
6. How do I set up the analysis period?
Click Analysis in the Thermaltake DPS smart power management website after logging into successfully. Select the desired PSU, click Send, and set up the analysis period by giving the Start date and End date before clicking the Submit.
7. How do I review the PSU activity log?
Click ME → Activity in the Thermaltake DPS smart power management website after logging into successfully and your personal activity log displays. (Note: Activity log will be kept by the system for 90 days.)
E. Other issues
1. Why doesn’t the voltage, current, wattage, and temperature data of certain CPUs and GPUs display?
The voltage, current, wattage, and temperature data of certain CPUs and GPUs does not display due to product design variances of individual manufacturers (e.g.: Intel, AMD, NVIDIA).
2. Data provided by GPUs
The voltage and current data of GPU is for the VRM module of VGA card, i.e. those at the external PCI-E end, rather than for the whole GPU.